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Call Center Jobs In Mumbai For Freshers 12th Pass | Jobs For 12th Pass In Mumbai Part Time

call center jobs in mumbai for freshers 12th pass


Job Name : Call Centre

Salary : 22000 – 25000 a Months

Exp:  0 – 2 years

Company Name : Vodafone Idea

Location : Mumbai, Maharashtra

Qualification : 12th Pass

Language : English/Hindi

Job Info –

  • Map the end to end journey of customer for both digitally and offline acquired customers that illustrate the steps customer(s) go through in engaging with the company (across personas and channels), whether it be an activation, recharge, MNP, customer servicing. Identify Customer’s Actions, Motivations, Questions and Barriers across the journey.
  • Identify the broken areas/pain points across these touchpoints.
  • Review customer communication across the life cycle. Rationalize and simplify communication.
  • Shape customer experience along chosen customer journeys – Define ‘common purpose’; Define the architecture of customer experience management;
  • Create a core group (cross functional team)to work on the identified areas with cross functional core group; Define key milestones & review mechanisms

Extend Customer Experience (CX) framework across all products and channels and lead deployment of strategic initiatives

  • Drive comprehensive CX awareness campaign for Employees
  • Lead the action planning with cross functional team on key research
  • Work closely with ‘distribution’ and identify the market change behaviours.
  • Identify new CX initiatives for next two years and work on a deployment program
  • Craft the agenda for Customer Engagement Plan for the company
  • Lead the ‘Trust Inflection Points’ project to improve the customer experience on all critical touchpoints.
  • Alignment on Digitisation targets with other business teams viz Digital, Sales & Marketing, Retail.
  • Drive the digitization efforts by working closely with IT, Digital and Marketing
  • Relationship management with stakeholders and Business Partners
  • Relationship management and ability to partner/influence (e.g. EPMO)Call centre management experience will be strong positive
  • Risk Manager who can balance policy and governance with moving quickly.
  • Change Management professional
  • Program Management of organization level cross functional programs
  • Understanding of end-to-end customer life cycle
  • Experience in driving customer VOC based improvement
  • Exposure to quality tools and processes
  • Ability to influence Functional/ Department heads and take decisions
  • Ability to manage cross functional teams
  • Excellent communication skills.

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