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Freelance Jobs Online From Home For Beginners

Job Name : Operations Analyst

Salary : 20000 – 25000 a Months

Exp:  0 – 2 years

Company Name : PhonePe

Location : Bengaluru, Karnataka

Qualification : Graduation

Language : English/Hindi

Job Info –

Duties and responsibilities

  • Primarily handling merchant escalated cases daily.
  • Working with the internal stakeholder to extract the resolution.
  • Identify opportunities for process improvement, considering the merchant and partner experiences
  • Proactively help to resolve Merchant concerns in a timely, professional and positive manner, escalating issues to next level or other internal stakeholders, as needed
  • If required need to connect with the merchants via Phone or non-voice channel, to understand and work on the case efficiently and effectively
  • Flexible to take up extra initiative or additional work as per the organizational requirement

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