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Kotak Mahindra Bank Jobs In Delhi For Freshers | Bank Jobs For 12th Pass Freshers In Delhi

kotak mahindra bank jobs in delhi for freshers

Job Title: Fraud Investigation Officer

Salary Package: 15000 – 30000 a Month

Work Exp: 0 – 1 years

Company Name: Kotak Mahindra

Job Location: Work From Home

Qualification Required: 10th, 12th, Graduation or Any

Language: English/Hindi

Job Info –

  •  To Attend the inbound calls/make outbound calls for customers in Retail Liabilities and investigate the fraud reported by the customer
  •  To thoroughly understand product and process to handle complex queries for the customer
  •  To identify and convert the opportunities for cross selling (banking product) on customer’s call
  •  Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  •  Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
  •  Complete the logs specified by the process (End-of-day target)
  •  Graduate
  •  Preferably 1-2 years with 6 months which should to be in customer service role – Understanding of call center industry an advantage
  •  Excellent communication skills – Verbal & Written
  •  Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays

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