Salary Package: 10000 – 20000 a Month
Work Exp: 0 – 1 years
Company Name: SalesHandy
Job Location: Work From Home
Qualification Required: 10th, 12th, Graduation or Any
Job Info –
- Assisting the customers who use the company’s product, replying to inbound queries.
- Get on a web conferencing with users to help them with the product.
- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
- Handle and resolve customer requests and complaints.
- Report to the support manager every week along with the weekly report of your metrics
- First Response Time/Average Response Time.
- Customer happiness score
- Average Resolution Time.
- Excellent communication & writing skills
- Great problem-solving abilities
- Self-driven and proactive nature
- Patience when handling tough cases
- High computer literacy and ability to learn new software
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