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Job Name : Executive

Salary : 15000 – 20000 a Months

Exp:  0 – 2 years

Company Name : TATA SIA Airlines

Location : Gurgaon, Haryana

Qualification : Graduation

Language : English/Hindi

Job Info –

Responsibilities

  • Provide accurate information and services to a member’s using email and calls by managing and delegating daily volumes within teams to ensure daily BAU delivery is in line to KPI’s
  • Responsible for consistent performance on SLA’s/ AHT/ FRT%/ Average Resolution time, CSAT and MIS reporting
  • Identify trends and recommend improvements to workflows and business processes against insights on top issues, email drivers, aging on CRM with regards to Loyalty program and service requests
  • Maintain a thorough understanding of program features, policy, and changes
  • Able to mentor and guide on quality parameters by regular audits across various customer touchpoints
  • Participate in customer engagement activities on an as-needed basis

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