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Job Name : Executive
Salary : 15000 – 20000 a Months
Exp: 0 – 2 years
Company Name : TATA SIA Airlines
Location : Gurgaon, Haryana
Qualification : Graduation
Language : English/Hindi
Job Info –
Responsibilities
- Provide accurate information and services to a member’s using email and calls by managing and delegating daily volumes within teams to ensure daily BAU delivery is in line to KPI’s
- Responsible for consistent performance on SLA’s/ AHT/ FRT%/ Average Resolution time, CSAT and MIS reporting
- Identify trends and recommend improvements to workflows and business processes against insights on top issues, email drivers, aging on CRM with regards to Loyalty program and service requests
- Maintain a thorough understanding of program features, policy, and changes
- Able to mentor and guide on quality parameters by regular audits across various customer touchpoints
- Participate in customer engagement activities on an as-needed basis
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